Refund policy

We want you to love your Nueva Vida purchase. If you're not entirely satisfied, we're here to help.

Eligibility for Returns:

• Returns must be initiated within 30 days of the purchase date.

Return Process:

• To initiate a return, please contact our customer service team at nuevavidaapparel@gmail.com with your order number and reason for return.
• Once your return request is received, you will receive instructions on how to return the item(s).

Refund Process:

• Once your return is received, we will send you an email to notify you that we have received your returned item(s).
• If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-5 days.

Exchanges:

• We currently do not offer direct exchanges. If you need a different size or color, please return the item(s) for a refund and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Questions or Concerns:

• If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to ensure your shopping experience with Nueva Vida Apparel is exceptional.

Nueva Vida Apparel reserves the right to amend this return policy at any time without prior notice.