Shipping policy

Shipping Policy:

Thank you for choosing Nueva Vida Apparel! We're committed to ensuring your order is delivered to you safely and promptly. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed and shipped within 1-5 business days of receiving payment, excluding weekends and holidays.

Shipping Methods:

  • We offer several shipping options depending on your location and the urgency of your order. Available shipping methods will be displayed at checkout.
  • Our standard shipping method is US postal service, with estimated delivery times of 5 to 10 business days within the United States of America
  • Expedited shipping options may be available for an additional fee.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The shipping cost will be displayed at checkout before you complete your purchase.
  • Free shipping may be available for orders over a certain purchase amount, as specified on our website.

Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
  • Please allow 2 hours for the tracking information to update once your order has been shipped.

Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and your location. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.
  • Estimated delivery times provided by the carrier are for reference only and are not guaranteed.

Shipping Restrictions:

  • We currently do not ship to PO boxes, APO/FPO addresses, or certain remote areas. Please ensure you provide a valid shipping address when placing your order.
  • We reserve the right to cancel orders that cannot be shipped to the provided address or are in violation of our shipping policy.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at nuevavidaapparel@gmail.com

Last updated: 05/13/2024